TREATMENT OPTIONS
What injuries do we treat?
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Complete Achilles ruptures – We take over after your doctor has cleared you to start rehab. If your foot has been managed conservatively in an orthopaedic boot, this is usually after 8 weeks. If you’ve had surgery, it is usually after 12 weeks. There can be exceptions, so please contact us if you’re unsure.
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Initial Consultation
£68
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This is the minimum you need to get you started on your recovery journey, whether you already have a diagnosis or not. Read more about it.
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After the 45-minute session you will have:
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a diagnosis of your injury (if needed),
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a clear understanding of what has caused your injury and what factors may be contributing to your tendon pain,
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a beginners treatment plan and written report, which will likely include exercises (with pictures and videos) for your injured tendon,
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an understanding of how to alter your current activities to allow your Achilles to recover while allowing you to be as active as possible,
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rehab targets that you should reach before a Follow-up Session would be useful,
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if required, referrals and letters to other healthcare professionals.
In most cases, it is advisable to have one or more Follow-up Sessions so that your physio can assess how your injury reacts to the exercise programme and make adjustments to ensure that it is at the right level for you.
Also, your exercises have to be gradually made more challenging as your injury recovers, otherwise the recovery will stagnate.
Who should book initial consultations?
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Initial consultations are required for:
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Every new injury that you request treatment for;
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Every injury that you have not had an appointment for in the last 3 months. A lot can change in 3 months and your physio will have to complete a full assessment if they've not seen you recently.
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Follow-Up Session
£49
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The treatment plan and training programme you received after the Initial Consultation have to be updated and progressed as your injury heals. You should book a Follow-up Session every time you reach the rehab targets that your physio gave you during the previous consultation.
Most people find that they reach their targets roughly every two weeks, but you and your physio can decide what intervals suit you best.
What this includes:
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a 30-minute video call consultation,
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re-evaluation and testing,
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new targets and an adjusted treatment plan, depending on your progress,
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a written report.
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If more than three months have passed since your last physiotherapy appointment, your physio will have to complete another full assessment and you should book an initial consultation. Bodies and circumstances change a lot in three months and we would run the risk of missing important information if we do not follow this process.
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Complete Package
£282
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This includes your Initial Consultation and five Follow-up Sessions.
The Complete Package is usually appropriate and best value for money for people who have had Achilles pain for more than four weeks or who are recovering from a partial or full Achilles tendon tear.
The aim of the Complete Package is to:
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get you to a point where your Achilles is robust enough for you to continue your treatment on your own,
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provide you with the knowledge on how to safely progress your activities,
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provide you with a specific Achilles strength training programme that will protect you from developing Achilles pain again,
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provide you with a strength training programme for the rest of your body to support your Achilles tendon.
The Follow-up Sessions are usually done at two-weekly intervals, but this can be adjusted to suit your schedule. It will also depend on when you reach the exercise targets that your physio gave you during the previous consultation.
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Unfortunately, not everyone's Achilles injuries recover within this time frame. If you've not reached a point where you can self-manage your Achilles within this period and need more Follow-up Sessions, you can book them individually.
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All packages expire after 12 months. You can read more about packages here.
How to reschedule an appointment
You can reschedule an appointment at no cost as long as you do it more than 24 hours before the appointment is due to start. You will find the link to reschedule an appointment in the confirmation email that was sent to you when you made the booking. Let us know if you have any trouble finding it.
You can't reschedule an appointment less than 24 hours before it is due to start.
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Missed appointments
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You will not be refunded for missed appointments.
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Cancellations
You can cancel an appointment and get a full refund as long as you do it more than 24 hours before the appointment is due to start. You will find the link to cancel an appointment in the confirmation email that was sent to you when you made the booking. Let us know if you have any trouble finding it.
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Refunds will be issued by the end of the next business day and a confirmation email will be sent to the email address linked to your account. Please note that payment platforms (like PayPal and Square) can take up to 10 working days to process a refund.
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You can't cancel an appointment via the email link less than 24 hours before it is due to start. Please notify us at contact@treatmyachilles.com or via our contact form if you want to cancel during this time frame. You won't receive a refund.
You can read our full cancellation policy here.
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Package refunds
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When the package has not yet expired​
You will be eligible for a full refund of the package amount if you’ve not booked any appointments, not cancelled any booked appointments within 24 hours of their start time, or not missed any booked appointments. Find more information about cancellations and missed appointments in our Frequently Asked Questions.
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If you’ve used some of the package appointments, but would like the remaining appointments refunded, you will lose the discount benefit that the package offers. The full price of a regular appointment will be deducted (as many as are applicable, including for missed and late cancellation appointments) and the remaining balance will be refunded.
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After expiration date
You will not receive a refund if your package is past its expiration date.
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You can find our full terms and conditions here.
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Follow-Up Package
£181
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This comprises four Follow-up Sessions. You can only use this package if you've already had an Initial Consultation.
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The aim of the Follow-Up Package is to:
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get you to a point where your Achilles is robust enough for you to continue your treatment on your own,
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provide you with the knowledge on how to safely progress your activities,
-
provide you with a specific Achilles strength training programme that will protect you from developing Achilles pain again,
-
provide you with a strength training programme for the rest of your body to support your Achilles tendon.
The Follow-up Sessions are usually done at two-weekly intervals, but this can be adjusted to suit your schedule. It will also depend on when you reach the exercise targets that your physio gave you during the previous consultation.
​
Unfortunately, not everyone's Achilles injuries recover within this time frame. If you've not reached a point where you can self-manage your Achilles within this period and need more Follow-up Sessions, you can book them individually.
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All packages expire after 12 months. You can read more about packages here.