This is the minimum that you need to get you started on your recovery journey. This covers Step 1 and Step 2 of our four-step programme.
At the end of the 45-minute session you will have:
a diagnosis of your injury;
a clear understanding of what has caused your injury and what factors may be contributing to your tendon pain;
a beginners training programme (with pictures and videos of your exercises) that will strengthen your Achilles and the rest of your body while allowing your injury to heal;
an understanding of how to alter your current running programme to allow your Achilles to recover while you maintain your fitness;
clear targets that you should hit before our next follow-up session.
We’ll monitor this training programme over the next week via email to make sure that it is at the right level for you. You can also email your physio at any time to ask questions if you're not sure about anything. Please feel free to contact us via email or book a call or check out this blog post if you would like to find out more about our online consultation process.
Once you hit your targets, you should book in for your next follow-up session so that we can progress your training programme. Your recovery will stagnate if you don’t progress your exercises.
Your treatment plan and training programme have to be updated and progressed as your injury heals. You should book a follow-up session every time you hit your targets that were set during the previous consultation.
Most people find that they hit their targets roughly every 2 weeks, but you can decide the best intervals for you.
What this includes:
25 Minute Skype/Video call consultation;
Re-evaluation and testing;
Set new targets and adjust programme intensity depending on progress.
This includes everything you get in the Initial Consultation but also Step 3 and Step 4, which is a minimum of 5 extra follow-up sessions. These sessions are usually done at two-weekly intervals but it will all depend on when you hit your targets.
We find that on average most of our patients reach a level where they can self-manage their injury after 12 weeks. The aim of the Complete Package is to:
get you to a point where your Achilles is robust enough for you to continue your treatment on your own;
provide you with the knowledge on how to safely progress your running programme;
provide you with a specific Achilles strength training programme that will protect you from developing Achilles pain in the future;
provide you with a strength training programme for the rest of your body.
Unfortunately not everyone's Achilles injuries recover within this time frame. If you've not reached a point where you can self-mange your Achilles within 12 weeks and need more follow-up sessions, you can book them individually.
How to change a booking
We have a 12 hour change/cancellation policy. There is a button in the confirmation email that we sent when you made your booking. You can change any booking by clicking on that link as long as it is 12 hours before the start of the appointment.
You can change a booking without penalty as long as you do it at least 12 hours before the booking is due to start. Let us know if you have any trouble finding it.
The button won’t work if you want to change the booking within 12 hours of its start time. You'll have to email us at or or send us a message through our contact form to do this. You may incur a penalty if you change a booking within 12 hours of its start time.
You can cancel a booking by using the link that was sent in the confirmation email when you made the original booking. You’re also welcome to email us direct at if you want help with cancelling a booking or treatment package.
We have a 12 hour change/cancellation policy. You may not receive a refund if you cancel a booking within 12 hours of its start time. You can read our full cancellation policy here.